• Suffering from Back Pain? Need help or advice? Call Us!
  • 0207 935 9120/9148
  • (Mon to Sat, 9:30am to 4:30pm)

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Frequently Asked Questions

If you have any questions or would like to speak with us directly then please email us at info@thebackshop.co.uk or telephone us at +44 020 7935 9120 /79359148. Alternatively, please write to us at The Back Shop, 14 New Cavendish Street, London W1G 8UW.

return to top ...Q. Where can we can try your products?

A. Our showroom is located at 14 New Cavendish Street, London W1G 8UW. For the last twenty years we have been situated in the heart of the medical community surrounded by Harley Street, Wimpole street etc. Our Showroom includes an assessment area devoted to Posture and Workstation Assessments. We are also more than happy to visit clients either in their home or at their place of work. In some cases we can take chairs for the client to try or can arrange for the client to visit us at our showroom where all our products are on display

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return to top ...Q. How many ranges do you specialise in?

A. We are able to recommend and source chairs and products from a wide range of tried and tested manufacturers from around the world.

return to top ...Q. Can I exchange or refund items bought?

A. Please read Our Terms and Conditions. The Consumer Protection (Distance Selling) Regulations 2000 does not apply to customised goods, pillows, mattresses, toppers, beds and lumbar belts and thus no right to cancellation. We can only take such products back and provide a full refund or replacement only in the event of a manufacturing fault. Damaged goods must be reported within 24 hours of delivery. Please call our helpline on 00 44 (0)207 935 9120.

return to top ...Q. Are all products guaranteed?

A. Yes, all of our manufacturers offer at least a 12 month guarantee against faulty manufacture or parts. Most office chairs, mechanical parts, are guaranteed for 5 years and fabrics are guaranteed for 3 years. Stokke chairs carry a 7 year guarantee on the wooden frames and 3 years on fabrics. Please note that fabric guarantees from all of our manufacturers are on a 'fair wear and tear' basis. It is therefore entirely at the manufacturer's discretion whether fabric damage is assessed as being due to a manufacturing fault or whether the damage is assessed as user damage or fair wear and tear. These manufacturers' guarantees do not affect the buyer's statutory rights. Desks have a 2 year guarantee for mechanical faults.

return to top ...Q. How do I go about repairing the product under guarantee?

A. We will arrange for either the manufacturer to repair the chair on site or arrange for the manufacturer to collect the chair, carry out the necessary repairs and then send the chair back to you by courier.

return to top ...Q. Do you have a Privacy Policy?

A. We respect your privacy and your security. We do not sell or trade your personal information. Nor will we send you unsolicited junk mail.

Data Protection Privacy Statement We take your privacy seriously and take every reasonable precaution to safeguard any personal information we hold. Any data collected will be held as it was provided and you may at any time amend or update your data by contacting us. You may at any time deregister from receiving further information from us.

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